Legal Notices

ARTICLE 1: APPLICATION OF THE GENERAL CONDITIONS OF SALE (GCS)

These General Terms and Conditions of Sale (GTC) apply to the reservation made by the Customer. These GTC are available to Customers on our website. Any reservation therefore implies full and unreserved acceptance by the Customer of these conditions.

ARTICLE 2: ORGANIZATION OF THE RESERVATION

For all Guests, reserved rooms are available from 4 p.m. on the day of arrival. They must be vacated by 10 a.m. on the day of departure. Any delay may result in the invoicing of an additional night at the posted public rate.

1/ Reservations can be made directly on site, by mail, by email or by telephone. Except at the last minute, this reservation method is subject to confirmation by Chalet Pink. If the reservation is made on our partners' websites, or directly with one of our partners, no confirmation from Chalet Pink is sent to the customer.

2/ For the reservation to be final, last minute reservation or not, the client must pay a deposit, i.e. 30% of the total amount of the stay (excluding tourist tax and catering), BEFORE arrival at the chalet, with exceptions for reservations made via our partners.

• - If the reservation is made on the Chalet Pink website, the chalet contacts the Customer by email or telephone to pay the deposit.

• - If the reservation is made on the website of one of our partners, Chalet Pink collects the bank details provided by the Customer on the site. In this aforementioned case, Chalet Pink undertakes to use these details only in the event of cancellation as specified in Article 3 of these T&Cs.

• - If the reservation is made directly with one of our partners, the latter sends Chalet Pink a written confirmation of the reservation with the Client's information without payment of a deposit or transmission of credit card details.

ARTICLE 3: CANCELLATION

As invoicing is based on the services ordered for the entire stay, the Client is invited to pay the greatest attention to the cancellation conditions defined below.

1/ The following are considered cancellations:

• Change of reservation dates,

• Failure to pay contractual installments,

• Oral or written warning of the Client's non-attendance for personal reasons,

• The Client’s failure to appear without warning,

• Failure to comply with Chalet Pink rules.

2/ Cancellations of all or part of the initial reservation must be accepted in writing by Chalet Pink, which may, however, refuse the request to modify the services without giving any reason. In the absence of written acceptance from the establishment, the reservation will be maintained under the initial terms and Chalet Pink will not be able to claim any compensation.

3/ Any stay booked or commenced at Chalet Pink is due in full in accordance with the reservation made by the Client. No reduction or discount will be made in the event of non-arrival or early departure, at the initiative of the Client, whatever the reason (except for exclusions below, article 3).

5/ Cancellation deadlines:

If the cancellation is made more than 10 days before the start of the stay, the entire deposit paid will be refunded to the Customer. From 10 days until the start date of the stay, the deposit is retained by the Hotelier and permanently lost to the Customer.

6/ Exclusions from the application of cancellation conditions:

• Death of a family member: a death certificate and proof of relationship must be provided,

• Hospitalization of the client or a member of his family: a certificate of admission from the hospital specifying the reason for admission must be provided,

• Major disaster at the customer's main residence (fire, destruction, burglary): proof to be provided.

ARTICLE 4: RELOCATION

In the event of unavailability of the establishment, in the event of force majeure, technical problem in the chalet or for any other reason, the latter reserves the right to accommodate the Clients in full or in part in accommodation at the same rate subject to availability. If this is not possible, the Clients will be reimbursed their deposit and the Hotel cannot be held liable for payment of any additional compensation.

ARTICLE 5: PRICE

Rates are expressed in Euros. The applicable rates are those in effect on the day the reservation is made. Rates are increased by tourist tax. They may be modified in the event of legislative and/or regulatory changes likely to result in price variations such as: modification of the applicable VAT rate, introduction of new taxes, etc. The VAT rate applied is the rate in effect on the invoice date. In any event, if the reservation (number of rooms, and/or meals) turns out to be at least 10% lower than the initial reservation, the Customer may be assigned new rates due to the reduced services.

ARTICLE 6: PAYMENT TERMS

1/ Deposit

For individuals as well as for groups, it must be paid either remotely by telephone by credit card, or by mail by bank check, or by transfer directly to the bank account of Chalet Pink. In the case of a reservation on the sites of our partners for which payment cannot be made online, the credit card details are collected by Chalet Pink which undertakes to use them only in the event of cancellation as specified in article 3: Cancellation.

2/ Balance

For a room, it must be paid no later than the day before departure, as well as the tourist tax and any additional consumption and/or services requested by guests during their stay. Cash and bank cards (Visa, Mastercard) are accepted.

3/ Failure to pay

In the event of non-payment on the contractual due date, late payment penalties will be due from the day after the invoice due date at a rate of 15% per year, applied to the total amount including tax of the invoice. In addition, a fixed compensation of €40 excluding tax per debt will be due from the day after the invoice due date, to which will be added an additional compensation to cover all costs incurred in the event of contentious recovery. It is hereby recalled that any payment made after 60 days from the invoice issue date is legally considered an abusive practice and is punishable by law. In addition, any failure to pay on the contractual due date will make all debts remaining due by the Customer under invoices issued by Chalet Pink immediately due, and will result in the modification of the payment terms, namely the Customer will have to prepay any new reservation request until full payment of the debts owed to Chalet Pink.

ARTICLE 7: TRANSPORT

Please note that Chalet Pink does not provide any transport-related services. It cannot be held responsible for any transport-related issues affecting Customers (delays, cancellations, etc.).

ARTICLE 8: BREACHES, DAMAGE BY THE CUSTOMER

The Customer accepts and undertakes to use the room and the chalet with due care. Any behavior contrary to good morals and public order will lead Chalet Pink to ask the Customer to leave the establishment without any compensation and/or without any refund if a payment has already been made.

1/ Additional person:

The Client agrees not to bring additional guests without the express permission of Chalet Pink, and not to sublet the accommodation. Otherwise, Chalet Pink reserves the right to refuse to rent the room and/or chalet and to retain the deposit.

2/ Access to the Wellness area, the Nordic bath, the ski room, the lobby:

The Client undertakes to comply with the Internal Regulations for the use of the aforementioned services; furthermore, use by minors is under the full responsibility of parents or legal representatives.

3/ Connection and use of the Chalet Pink Wi-Fi network

The Customer undertakes to use the establishment's Wi-Fi network with due care and diligence and to comply with the provisions included in the 2001 law on daily security as well as the 2006 law on the fight against terrorism, and law n° 2009-1311 on the criminal protection of literary and artistic property on the internet, known as “HADOPI 2”. Specifically, Chalet Pink will retain the following elements in order to be able to provide any person authorized by law, for a period of 1 year after the facts:

• the MAC addresses of all equipment that had access to the establishment's Wi-Fi,
• the date, time and duration of each communication,
• technical information to identify the user through their connection logs (IP addresses, etc.) and,
• technical information enabling the identification of the recipient(s) of the communication.

ARTICLE 9: INSURANCE-DAMAGE-BREAKAGE-THEFT

The Client certifies that they have taken out civil liability insurance to cover any damage that may be caused in the establishment during the period of their stay.

The Customer must ensure the safekeeping of the goods and materials brought by him/herself. In particular, he/she is invited to take out specific insurance in the event of the presence of large equipment or valuable goods, as the establishment cannot be held liable in the event of damage or theft of said goods.

The Customer is responsible for all damage caused by himself and undertakes, in the event of damage to the premises made available, to bear the costs of restoring these premises. Under no circumstances can the establishment be held responsible for damage of any nature whatsoever, in particular fire or theft, which may affect objects or materials deposited by the Customer during the accommodation.

Likewise, any parcel, package, etc. delivered to Chalet Pink before and during the accommodation may be received by the reception during opening hours but under no circumstances can the latter be held responsible for any incident, any deterioration, incorrect number of packages, damaged packages, or any delivery problem. The Customer undertakes in the event of a problem to contact the supplier or carrier directly.

The Client and its insurers waive all recourse against Chalet Pink, its staff and its insurers due to any direct or indirect damage resulting from the total or partial destruction of all equipment, movable objects, fittings, any valuables, goods, as well as the deprivation or disturbance of enjoyment of the premises.

ARTICLE 10: ANIMALS

Pets are not allowed in our "Chalet Pink" guesthouse. Any Guest who arrives with a pet will be refused access to the chalet and the cancellation conditions of Article 3 will apply.

ARTICLE 11: TOBACCO:

Smoking is strictly prohibited in rooms and common indoor areas in accordance with the law of January 2, 2008. However, we invite you to use the dedicated outdoor areas.

ARTICLE 12: RESPONSIBILITY

Chalet Pink cannot be held liable in the event of any changes to the structure, whether due to transfer of the establishment or closure of the establishment. The photos presented on the website are not contractually binding. Even if every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate our guest house provide as accurate an overview as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations. The Customer may not claim any claim as a result. Chalet Pink shall not be liable for any indirect damages resulting from this, including loss of business, actions of third parties, actions of the Customer or actions of its partners.

ARTICLE 13: FORCE MAJEURE

The obligations contained herein shall not be applicable or shall be suspended if their execution has become impossible due to a case of force majeure such as in particular: act of public authority, hostilities, war, act of the Prince, natural disaster, fire, flood, strikes without notice, pandemic etc. The parties shall make every effort to prevent or reduce the effects of a non-performance of the contract caused by an event of force majeure; the party wishing to invoke an event of force majeure shall immediately notify the other party of the beginning and end of this event, otherwise it shall not be discharged from its liability.

ARTICLE 14: MODIFICATION

These Terms and Conditions may be amended at any time. In this case, Chalet Pink will notify the Client of the amendments before the start of the services. From then on, the new version of the Terms and Conditions will apply to the relationship between the parties.

ARTICLE 15: PARTIAL NULLITY

The invalidity of one or more articles of these General Terms and Conditions shall not entail the invalidity of all of them. All other provisions of these General Terms and Conditions shall remain applicable and shall have full effect.

ARTICLE 16: COMPLAINTS AND DISPUTES

In the event of a dispute, claim or disagreement regarding any part of the invoice, the Client undertakes to pay the undisputed part without delay and to indicate in writing by registered letter the establishment concerned, the reason and the amount of the dispute, within 7 days from the date of the end of the accommodation. After this period, the service and the invoice are considered accepted and cannot give rise to any subsequent claim from the Client. In the event of a dispute, and in the absence of an amicable agreement, the competent courts will be those of the location of the registered office of the company operating the establishment.

ARTICLE 17: APPLICABLE LAW

The applicable law is French law.

ARTICLE 18: ELECTION OF DOMICILE

All written communications between the parties (letters, notifications, emails, etc.) must be sent to the guest house's postal or electronic address, and to the Client's postal or electronic address indicated in the reservation.

ARTICLE 19: ANNEXED SERVICES

The services offered by the Hotel, such as package reservations or equipment rental, are governed by the terms and conditions of sale of the relevant service providers.

ARTICLE 20: DEFINITION OF THE PARTIES

The company Alpine Pink Lodge Sarl is registered in the Trade and Companies Register of Metz under number RCS 809 764 673 with VAT number FR 35 809 764 673. In its accommodation activities it operates under the name “Chalet Pink”.

ARTICLE 21: SECURITY AND CONFIDENTIALITY POLICY

Securing entrances

Guests will be given an electronic badge and/or an electronic code via the Tapkey application to download before entry in order to open and close the electronic locks opening onto the common areas. The guest therefore authorizes that their personal email be transmitted to the Tapkey company, which manages access on its dedicated platform. Any additional information can be obtained directly on tapkey.com and/or when subscribing to the free service. Electronic badges and traditional keys must be returned upon departure. In the event of loss of the electronic badge, a charge of 20 euros per unit will be charged.

Video surveillance

Outdoor cameras at the entrance ensure everyone's safety, and customers confirm that they do not object to this measure, which is for the benefit of all customers and staff.

General Data Protection Regulation, law of May 25, 2018

The information collected on our forms is recorded in a computerized file by our manager or his/her delegates in order to ensure the provision of hosting services and the security of our customers.

Only customer emails will be shared with Tapkey to enable the management of electronic badges. Data is retained for 10 years.

CCTV images are stored locally on hard drive for a period of 8 days.

You can access your data, rectify it, request its deletion or exercise your right to limit the processing of your data.

Visit cnil.fr for more information on your rights.

To exercise these rights or for any questions about the processing of your data in this system, you can contact info@chaletpink.com indicating “Data Protection” in the subject line or by post to Alpine Pink Lodge Sarl 149 Route de Vaudagne F-74310 LES HOUCHES.

If, after contacting us, you believe that your “Data Protection” rights have not been respected, you can submit a complaint to the CNIL.